The term discovery tool automatically uses the score configured for the dataset through the dataset list. However, users can customize the score while using the discovery tool which may be useful.
Choose a score field you are interested in from the list provided. The most common choices are survey fields that contain an NPS or CSAT rating, but all numeric fields are provided as choices.
Choose a score method from the list provided.
Frequently Asked Questions
Q: Once I change the score field or score method here, will it remain set next time I use the tool?
A: No. The choices made within the discovery terms tool only persist for the length of time you use the tool before moving to another tool, logging out or your session expiring.
Q: There are many choices provide for score field that do not interest me. Can I hide them?
A: No, not at this time.